FREE STANDARD SHIPPING AND RETURNS ON ALL ORDERS

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CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Shipping Information

Learn more about delivery methods, times, shipping costs and return policies on Zegna.com.

 

Standard shipping 3-7 working days

Free

Expedited shipping 3-4 working days

$20

Pick Up in Store within 20 calendar days

Free

Returns within 30 calendar days

Free

Shipping Information


    We will ship the product(s) in your order via UPS® courier to the delivery address in the United States of America. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes, and we will only deliver on normal working days/hours (not on weekends or public holidays).

    The courier will make three (3) delivery attempts to deliver the package and obtain a signature. The frequency is three (3) consecutive attempts one each day. After the 3rd attempt we will bring the package to the UPS® customer counter. A post card will be sent informing that the package must be picked up at the customer counter within 7 days or the package will be returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    If the customer has UPS My Choice®, or the package is being delivered to an area that has Access Points, after first delivery attempt made to your given address courier will drop off the package to an access point, and the customer will have 7 days to pick the package up from the access point before it is returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website, where you will be automatically redirected to the UPS website.

In-store Collection


    Complementary delivery if registered to the website or in case of Instore collection

    You may choose to collect the products in your order from one of our boutiques located in USA, during the store's normal opening hours.

    We do not charge you for standard delivery when you have chosen to collect the products from one of our boutiques.

    If you are collecting the products in person, you will need to show the boutique a copy of your order confirmation email and a valid identification document (i.e., your unexpired passport or driver’s license).

    If you have authorized another person to collect the products on your behalf, this person will need to present:

    • a copy of your order confirmation email;
    • a copy of your valid identification document (i.e., a copy of your unexpired passport or driver’s license);
    • the authorized person's valid identification document; and
    • a  simple letter of authorization from you, stating that you authorize that person to collect your products on your behalf.

     

    We will hold the products you ordered at the store for twenty (20) calendar days.

    If these products are not collected within these twenty (20) calendar days, the boutique will return the products to the warehouse and we will notify you. When this occurs, this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    Please note that in case of In-store collection orders, the boutique cannot deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.

    Please find below the list of the stores in which you can pick up your order:

    Aspen
    211 South Galena Street
    Aspen, CO 81611
    T: 970-544-4989

    Atlanta
    3393 Peachtree Road NE
    Atlanta, GA 30326
    T: 404-736-1010

    Las Vegas City Center
    The Shops at Crystals
    3720 Las Vegas Blvd. South
    Suite 156 and 256
    Las Vegas, NV 89158
    T: 702-891-8726

    Chicago
    645 N. Michigan Avenue
    Chicago, IL 60611
    T: 312-867-3040

    Costa Mesa
    South Coast Plaza
    3333 Bristol Street
    Costa Mesa, CA 92626
    T: 714-444-1534

    Dallas
    46A Highland Park Village
    Dallas, TX 75205
    T: 214-559-4842

    Houston
    5015 Westheimer Road
    Suite 2206
    Houston, TX 77056
    T: 713-960-0159

    King of Prussia
    160 N. Gulph Road
    Suite 1219
    King of Prussia, PA 19406
    T: 610-337-2813

    Boston
    100 Huntington Avenue
    Suite D019A
    Boston, MA 02116
    T: 617-262-0099

    Manhasset
    Americana Manhasset
    2024 Northern Blvd.
    Manhasset, NY 11030
    T: 516-627-1934

    Miami Bal Harbour
    9700 Collins Avenue
    Suite 138
    Bal Harbour, FL 33154
    T: 305-865-8652

    Miami Design District
    132 NE 39th Street
    Miami FL, 33137
    T: 305-576-0179

    New York-Brookfield place
    Three World Financial Center
    200 Vesey Street
    Suite 198
    New York, NY 10281
    T: 212-498-9196

    Beverly Hills
    337 North Rodeo Drive
    Beverly Hills, CA 90210
    T: 310-247-8827

    Palo Alto
    Stanford Shopping Center
    180 El Camino Real
    Palo Alto, CA 94304
    T: 650-325-2961

    Tyson
    1776M International Drive
    McLean, VA 22102
    T: 703-714-7332

    New York – 57th Street
    4 West 57th Street
    New York, NY 10019
    T: 212-421-4488

GIFTING CUT OFF DATES

    Place your order by the 13th of December if you want to make sure it arrives before wrapping day (December 24).

    With expedited shipping, place your order by the 16th of December and Zegna guarantees delivery by Christmas Eve.