FREE STANDARD SHIPPING AND RETURNS ON ALL ORDERS

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CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Returns & Refunds

Returns

Subject to the Terms and Conditions provided, you are entitled to return products within thirty (30) calendar days from receipt for full price product and fifteen (15) calendar days from receipt for sale product.

To Process a return, just follow these simple steps:

1. Make sure the products have not been used, worn, washed altered or damaged and that they have the identification tag with the disposable seal still attached.

2. Returned items must be accompanied with Return Form and the original receipt which was included in the package sent to you.

3. Prepare the package and apply the pre-paid UPS shipping label on the box over the previous delivery information. This pre-paid shipping label was included in the package when it was initially sent to you. The package can be given to UPS® in one of three (3) ways or can be brought to a Zegna Boutique.

a. The return shipment can be given to any UPS® driver free of charge

b. A return shipment can be dropped off to a UPS Store®, drop box, customer center, any Office Depot® or Staples® location, or any authorized UPS® shipping outlet free of charge.

c. Schedule a pick up online at ups.com or call 1-800-PICK-UPS® (742-5877). A fee will be accessed for this service at time pick up is made.

You are also entitled to return products ordered via zegna.com to an Ermenegildo Zegna store, for a maximum of thirty (30) calendar days following the date of delivery for full price product and a maximum of fifteen (15) calendar days following the date of delivery for sale product.

Please note the following in respect to returns:

The products should not have been used, worn, washed altered or damaged. Only Ermenegildo Zegna has the right to determine whether products are in their original condition.

The identification tag with the disposable seal should still be attached to the products and these should be returned in their original packaging.

Please note that we are unable to accept returns of the following products:

1. Sealed products that were opened following delivery, where return of such products is unsuitable for health or hygiene reasons (for example, underwear and fragrances);

2. Products that are personalized or made to your specifications; or

3. Products that have become inseparably mixed with other items after delivery.

All returned products will be checked by Ermenegildo Zegna, within five (5) working days from the time we receive the parcel and send you an email confirming acceptance of the returned products and the refund due to you. In the case of a denied return our customer service will notify you of the reason and the package will be returned to you. Please note that various payment providers have different processing times for refunds and it may take a number of working days for refunds to be processed back to your original form of payment.

Returns must be sent from the same country in which your order was placed. We will not be able to accept returns from different countries.

We do not accept exchanges or provide refunds for purchases made in Ermenegildo Zegna stores via this return process. All purchases made in an Ermenegildo Zegna Store should be returned to one of our stores.

If you prefer, you may return products using a courier of your choice. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for returned products during delivery when you arrange shipping yourself.

Ship returns to:
DSV/Zegna
1009 West Middlesex Ave
Port Reading NJ 07064
(You can find this address also on pre-paid label and on return form).

In-store Returns

Follow the steps listed below:

Ensure that the products you are returning are in their original condition, with all tags (with disposable seals) and packaging included;

Pack the products in the original order box without sealing the package and bring this package to the store of your choice along with the delivery document and prepaid return label, both included in the original package.

Should your return meet our conditions stated above, you will receive a confirmation e-mail as soon as the refund for your return has been issued.

In-store you will receive a credit note document to keep until you will receive the email with refund confirmation.

Online returns can be brought to and processed in the below stores:

Aspen
211 South Galena Street
Aspen, CO 81611
T: 970-544-4989

Atlanta
3393 Peachtree Road NE
Atlanta, GA 30326
T: 404-736-1010

Las Vegas City Center
The Shops at Crystals
3720 Las Vegas Blvd. South
Suite 156 and 256
Las Vegas, NV 89158
T: 702-891-8726

Chicago
645 N. Michigan Avenue
Chicago, IL 60611
T: 312-867-3040

Costa Mesa
South Coast Plaza
3333 Bristol Street
Costa Mesa, CA 92626
T: 714-444-1534

Dallas
46A Highland Park Village
Dallas, TX 75205
T: 214-559-4842

Houston
5015 Westheimer Road
Suite 2206
Houston, TX 77056
T: 713-960-0159

King of Prussia
160 N. Gulph Road
Suite 1219
King of Prussia, PA 19406
T: 610-337-2813

Boston
100 Huntington Avenue
Suite D019A
Boston, MA 02116
T: 617-262-0099

Manhasset
Americana Manhasset
2024 Northern Blvd.
Manhasset, NY 11030
T: 516-627-1934

Miami Bal Harbour
9700 Collins Avenue
Suite 138
Bal Harbour, FL 33154
T: 305-865-8652

Miami Design District
132 NE 39th Street
Miami FL, 33137
T: 305-576-0179

New York - Brookfield place
Three World Financial Center
200 Vesey Street
Suite 198
New York, NY 10281
T: 212-498-9196

Beverly Hills
337 North Rodeo Drive
Beverly Hills, CA 90210
T: 310-247-8827

Palo Alto 
Stanford Shopping Center
180 El Camino Real
Palo Alto, CA 94304
T: 650-325-2961

Tyson
1776M International Drive
McLean, VA 22102
T: 703-714-7332

New York – 57th Street
4 West 57th Street
New York, NY 10019
T: 212-421-4488

Riverside
390 Hackensack Avenue

Space #194C

Hackensack, NJ 07601

T: (201) 735-0303