The products marketed on the www.zegna.us website (hereinafter, the "Website") are sold and invoiced by Ermenegildo Zegna Corporation (hereinafter, "ZEGNA CORPORATION" or "ZEGNA"), a company having its registered office in 100 West Forest Avenue, Unit A, Englewood, NJ 07631, registered with the Taxpayer Identification Number 13-2814304
For any information on purchase orders, deliveries and, more in general, purchases, please contact ZEGNA customer care at the following addresses:
- Email at email@example.com.
- Calling 844 -609-3462 – from 9am to 9pm, working days only
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. These General Conditions of Sale (“Conditions”) apply to your purchase of products sold in the United States by ZEGNA CORPORATION. You agree to these Condition by placing your order. If you have already placed your order and no longer want to be bound to these Conditions, then you must either promptly cancel your order or return your purchase in accordance with the provisions set forth below. This is a binding agreement.
1. Acceptance of the general conditions of sale and closing
1.1 ZEGNA CORPORATION offers for sale on the Website the products to end consumers, namely, to persons who buy them for personal, non-commercial use, and not for business, entrepreneurial or professional purposes ("Customer", "you" or "your"). ZEGNA CORPORATION reserves therefore the right not to process orders placed by persons other than the "consumer" or, in any case, orders that are not consistent with its business policy.
1.2 The agreement executed between ZEGNA CORPORATION and Customer shall be deemed consummated upon acceptance of the order, including partial acceptance, by ZEGNA CORPORATION. If the order is not accepted by ZEGNA CORPORATION, it shall immediately inform Customer thereof.
1.3 By placing an order in accordance with processes, and using the order form made available on the Website (hereinafter, the "Order"), Customer declares that it has read and understood all of the indications given during the purchase procedure, and that it accepts, in full, these Conditions.
1.4 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.
2. How to buy the products
2.1 The products offered for sale by ZEGNA CORPORATION are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet
It remains in any case understood that, since the images included in the product information sheet are provided for information purposes only and may not be representative of all of the specifications of the product, colours and sizes may differ on account of the differences in screens and systems used by customers for accessing the Website).
2.2 Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Customer shall also ask ZEGNA CORPORATION if it wishes to receive the invoice for the purchased product.
2.3 ZEGNA shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her double check such information and, if necessary, immediately report incorrect data, if any.
3 Price and Terms of payment
3.1 Customer shall be informed in advance of shipping costs or fees and taxes, if any, through the Website. The prices displayed on the Website are quoted in U.S. dollars, unless otherwise indicated. Prices are subject to change without notice. Products are subject to availability. If an item a Customer has ordered becomes out of stock before ZEGNA CORPORATION accepts the order ZEGNA CORPORATION shall notify the Customer as soon as possible and Customer will not be charged for the out of stock items.
3.2 The payments can be made only through credit card or paypall and the transaction will be processed through a secure server selected by ZEGNA. By placing an Order through the Website, you authorize your credit card to be charged in the amount indicated on the Order page.
3.3 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to ZEGNA because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in ZEGNA’s files, ZEGNA will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.
4 Delivery of the products and relevant expenses
4.1 ZEGNA CORPORATION, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address and on the date indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is shipped. In any case, in case of deliveries outside the national territory, shipping costs and delivery times may be subject to changes.
4.2 Customer may decide to personally pick up the products, rather than having them shipped to him/her, directly at one of the ZEGNA retail stores that have adhered to the “retail store direct delivery” project. A complete list of such retail stores can be found on the Website. In that case, Customer will receive an e-mail informing him/her that the product has arrived at the retail store and is ready for pick up within 20 (twenty) days from the date on which the email was received, upon exhibition of a copy of the aforesaid e-mail together with an identity document. Failure to pick up the product within the time limit indicated in the agreement shall result in the purchase agreement be automatically terminated and Customer be entitled to obtain a full refund of the price. Since no payment can be made at the retail store, cash on delivery is not applicable to products purchased according to such procedure.
4.3 The delivery times indicated by ZEGNA CORPORATION are purely indicative. Any delay on such times, or partial deliveries of the product, shall not entitle Customer to reject the product and claim compensations or indemnities.
4.4 Upon delivery of the products, Customer shall make sure that:
4.4.1 the number of items delivered corresponds to the number indicated in the shipping label.
4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
4.5 Any damage detected in the packaging and/or the product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.
4.6 Any problem concerning the integrity of the products received, their number and completeness must be reported within 7 days from the relevant delivery, in accordance with the procedures set forth in this document.
5 Right of Cancellation
5.1 Customer is entitled to cancel an order for any reason, without penalty and without the need to give any explanation, within 30 (thirty) days from the date of delivery of the products.
5.2 Customer may exercise the right of cancellation set forth in art. 5.1 above, by filling in the blanks the specific form made available in the packaging of the product to be given back (the "Return Module").
5.3 In the event of cancellation, Customer shall dispatch the goods back to ZEGNA within 30 (thirty) days from delivery following, at his/her discretion, one of the following procedures:
5.3.1 Send the product/s to be given back to one of the ZEGNA retail stores or warehouse expressly referred to in the Return Module by means of the courier indicated by ZEGNA in the same (such means of redelivery is on the ZEGNA's exclusive cost, except for any possible custom costs as per point 4.2 above);
5.3.2 Send the product/s to be given back to one of the ZEGNA retail stores or warehouse expressly referred to in the Return Module by means of the courier chosen by the Customer (in such event, the costs for the redelivery will be on the Customer’s exclusive account);
5.3.3 Physically redelivery to one of the ZEGNA retail stores expressly referred to in the Return Module (the Customer will give back the product/s along with the Return Module along with proof of identity).
5.4 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:
- The right of cancellation may be exercised only with respect to the entire purchased product, partial cancellations (accessories, complements, etc.) are not permitted;
- The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to the ZEGNA retail store, shall be at the Client's exclusive responsibility for the cases indicated under points 5.3.2 and 5.3.3. Therefore, if the product has been damaged during transit, ZEGNA shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the cancellation notice will be cancelled;
- ZEGNA CORPORATION accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to ZEGNA is processed according to one of the modalities indicated under points 5.3.2 and 5.3.3.
5.5 ZEGNA CORPORATION shall refund to Customer the whole amount already paid by the latter, including standard shipping costs that the same may have incurred in relation to the returned products (exclusive of any additional cost incurred as a result of a different and/or quicker typology of shipping and delivery) within 14 (fourteen) days from the date the product is returned to ZEGNA CORPORATION. Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund. ZEGNA may withhold the refund until the returned product is properly received by ZEGNA CORPORATION or until Customer demonstrates that the product has been correctly returned, whichever is earlier.
5.6 Once the products are received, ZEGNA will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, ZEGNA CORPORATION shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to ZEGNA.
5.7 In the event that the right of Cancellation is forfeited, ZEGNA shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.
6. Product Information
6.1 Unless otherwise stated, sizes indicated are US sizes. Please refer to the size guide for clarification.
6.2 ZEGNA will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
6.3 ZEGNA continually updates our online store. From time to time ZEGNA’s retail stores may run special local promotions (which may not be available on the Website) or ZEGNA may offer special discounts online that are not available in the retail stores. Some Website promotions may not be available to customers in particular jurisdictions.
7. Disclaimer and Limitation of Liability
7.1 EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE WEBSITE, AND ALL CONTENT AND ALL PRODUCTS AND SERVICES OFFERED THROUGH THE WEBSITE ARE PROVIDED ON AN 'AS IS' BASIS. ZEGNA DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ZEGNA DOES NOT WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THE WEBSITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH ZEGNA ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS WEBSITE. YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. NEITHER ZEGNA NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THE WEBSITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE WEBSITE. ZEGNA IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE WEBSITE OR ANY MATERIALS ON THE WEBSITE, OR WITH ANY OF THESE CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.
8 Claims and questions/Electronic Communications
8.1 Any claim or question can be sent to ZEGNA email address firstname.lastname@example.org
8.2 By using the Website and/or the services provided on or through the Website, Customer consents to receiving electronic communications from ZEGNA. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Website and/or the products purchased through the Website. These electronic communications are part of Customer’s relationship with ZEGNA. Customer agrees that any notices, agreements, disclosures or other communications that ZEGNA sends Customer electronically will satisfy any legal communication requirements, including that such communications be in writing.
10. Applicable Law
10.1 The sale agreement under these Conditions and its performance are governed by the US Laws, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides.
11. California Consumer Notice
11.1 Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Website and Service are provided by ZEGNA CORPORATION. If you have a question or complaint regarding the Site or any product, please contact Customer Service at email@example.com. You may also contact ZEGNA by writing to Ermenegildo Zegna Corporation with registered office in 100 West Forest Avenue, Unit A, Englewood, NJ 07631. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.