The products marketed on the www.zegna.ch website (hereinafter, the "Website") are sold and invoiced by Consitex SA, a company having its registered office in via Via Ligornetto 13, 6855 Stabio, Switzerland, registered with the Office of the Registrar of Commerce of the Canton Ticino with registration number CHE-106.021.745 ("Zegna").
For any information on purchase orders, deliveries and, more in general, purchases, please contact Zegna Customer Care at the following addresses:
Email at email@example.com.
telephone 0800001973 – from 9am to 9pm
1. Acceptance of the General Conditions of Sale - Closing of the Sale Contract
1.1 These general conditions of sale (the "Conditions") apply to all online sales of "ZEGNA" products (the "Product/s") carried out through the Website.
1.2 Zegna offers for sale on the Website the Products only to end consumers, namely, to persons who buy them for reasons unrelated to the activities, if any, carried by said persons for business, entrepreneurial or professional purposes ("Customer"). Zegna reserves therefore the right not to process orders placed by persons other than the Customer or, in any case, orders that are not consistent with its business policy.
1.3 These Conditions apply to all the sales between Zegna and the Customer through the Website. Every sale is subject to these Conditions as published on the Website at the time when the Sale Contract (as hereinafter defined) is entered into. Zegna reserves the right to amend these Conditions at any time. The amended version of the Conditions are immediately enforceable as soon as they have been published on the Website.
1.4 In the event that any of the terms or conditions of these Conditions that are not of the essence are held to be illegal or unenforceable, the validity or enforceability of the remainder of the Conditions shall not be affected.
1.5 The agreement executed between Zegna and Customer (the "Sale Contract") shall be deemed entered into upon receipt by the Customer of confirmation from Zegna that its Order (as hereinafter defined) has been accepted or, partially accepted by Zegna. If the Order is not accepted by Zegna, Zegna the same shall immediately inform Customer thereof.
1.6 By placing an order in accordance with the envisaged modalities, and with the order form made available on the Website (hereinafter, the "Order"), Customer declares that it has read and understood all of the indications given during the purchase procedure, and that it accepts, in full, these Conditions.
1.7 Zegna shall not be liable for errors due to Customer's connection to the Website.
1.8 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.
2. How to buy the Products
2.1 The Products offered on the Website do not bind Zegna and do not constitute an offer to the public, but are only "invitatio ad offerendum".
2.2 The Products offered for sale by Zegna are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
It remains in any case understood that, since the images included in the Product information sheet are provided for information purposes only and may not be representative of all of the specifications of the Product, colours and sizes may differ on account of the differences in screens and systems used by Customers for accessing the Website.
2.2 All the Products are subject to availability. Zegna reserves the right at any time to alter limits on quantities and/or types of goods available online from the Website. The style, models and colours of the Products described on the Website may be changed without notice. During the transaction process, an automatic response will inform the Customer whether the Order cannot be processed due to the unavailability of the desired Product.
2.3 Customer can place an Order by duly filling-in the Order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the Product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). If the Customer wishes to receive the invoice for the purchased Product/s also in hard copy it should flag the relevant option in the Order form.
2.3 Zegna shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a summary of the Conditions, as well as the information entered by Customer into the Order form, to enable him/her to double check such information and, if necessary, immediately report incorrect data, if any.
3. Price and Terms of Payment
3.1 The prices indicated on the Website are inclusive of all applicable taxes and VAT. Delivery costs shall be added to the price of the Product/s and are indicated separately on the Order form.
3.2 Zegna regularly verifies that all the prices displayed on the Website are correct, however, it cannot guarantee the absence of errors. In the event that an error in the pricing of a product is detected, Zegna, before the execution of Sale Contract, shall offer the Customer the opportunity to purchase the Product at the correct price or to cancel the Order.
3.3 The payments can be made only through credit card and paypal the transaction will be processed through a secure server selected by Zegna.
3.4 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to Zegna because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in Zegna’s files, Zegna will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.
4. Delivery of the products and relevant expenses
4.1 Zegna, its suppliers and its logistics service providers shall deliver the Products purchased by Customer at the address indicated by the latter in the Order. Delivery charges shall be borne by the Customer and are indicated separately on the Order form and invoice.
4.2 Customer may decide to personally collect the Products, rather than having them dispatched to him/her, directly at one of the Zegna retail stores that have adhered to the "retail store direct delivery" project. A complete list of such retail stores can be found on the Website. In that case, Customer will receive an e-mail informing him/her that the Product has arrived at the retail store and is ready for collection by the Customer within 20 (twenty) days from the date on which the email was received, upon exhibition of a copy of the aforesaid e-mail together with an identity document. Failure to collect the Product within the time limit indicated above shall result in the Sale Contract be automatically terminated and Customer be entitled to obtain a full refund of the price. Since no payment can be made at the retail store, cash on delivery is not applicable to Products purchased according to such procedure.
4.3 The delivery times indicated by Zegna are purely indicative. Any delay on such times, or partial deliveries of the Product, shall not entitle Customer to reject the Product and claim compensations or indemnities.
4.4 To receive the delivery of the Products, the Customer shall sign the relevant receipt provided to him, having checked that:
4.4.1 the number of items delivered corresponds to the number indicated in the bill of parcels;
4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
4.5 Any damage detected in the packaging and/or the Product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.
5. Right of Withdrawal
5.1 Customer is entitled to withdraw from the Sale Contract for any reason, without penalty and without the need to give any explanation, within 20 (twenty) days from the date of delivery of the Products.
5.2 Customer may exercise the right of withdrawal set forth in Art. 5.1 above, by filling in the blanks the specific form made available in the packaging of the Product to be given back (the "Withdrawal Form").
5.3 In the event of withdrawal, Customer shall return the goods back to Zegna within 20 (twenty) days from the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities:
5.3.1 Send the Product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier indicated by Zegna in the Withdrawal Form (such means of redelivery is on Zegna exclusive cost);
5.3.2 Send of the Product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier chosen by the Client (in such event, the costs for the redelivery will be borne exclusively by the Client);
5.3.3 Redelivery to the physical address expressly referred to in the Withdrawal Form (the Client will give back the Product/s along with the Withdrawal Form and a copy of his / her identity document).
5.4 The Product must be returned along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:
5.5 The right of withdrawal may be exercised only with respect to the entire purchased Product; partial withdrawals (accessories, complements, etc.) are therefore not permitted.
5.6 The transit of the Product/s, until the Customer receives confirmation that the relevant Product has been properly returned and delivered to Zegna, shall be at the Customer's exclusive responsibility for the cases indicated under points 5.3.2 and
5.3.3. Therefore, if the Product has been damaged during transit, Zegna shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; in this hypothesis, the withdrawal notice will be cancelled and the Product will be remade available to Customer.
5.7 Transit of the Product/s, until the Customer receives confirmation that the relevant Product has been properly returned and delivered to Zegna, shall be exclusive responsibility of Zegna for the cases indicated under points 5.3.1.
5.8 Zegna shall refund to Customer the whole amount already paid by the latter, including the initial shipping costs. Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund. ZEGNA may withhold the refund until the returned product is properly received and checked by ZEGNA.
5.9 Once the Products are received, Zegna will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, Zegna shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the Products sent back to him/her in the same conditions in which they were returned to Zegna.
5.10 In the event that the right of withdrawal is forfeited, Zegna shall send back to Customer the purchased Product, charging the latter with the relevant shipping costs and, if already refunded, the price of the Product.
6. Warranty for Lack of Conformity
6.1 All Products sold by Zegna are covered by a 24 (twenty-four) months guarantee for lack of conformity. To benefit from the guarantee, Customer must keep the relevant invoice, or receipt of payment.
6.2 Any lack of conformity of the Product shall be reported immediately by the Customer to Zegna Customer Care by clicking here or by post to the address above indicated.
6.3 The warranty for lack of conformity will be applicable only if the relevant Product has been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the Product.
6.4 Should the warranty for lack of conformity apply, Zegna shall be entitled to replace the guaranteed Product/s with a new conform Product/s. In the event that Zegna is unable, for any reason, to replace the guaranteed Product with a new one or if the replacement of such guaranteed Products proves to be too burdensome also in consideration of the value of the Product itself, Zegna may either adequately reduce the paid price of the Product or terminate the Sale Contract and refund in full the Customer.
6.5 If a Product is replaced in accordance with the above paragraphs , Customer shall return the Product in its original packaging, with all its parts (including the "ZEGNA" packaging materials, documents and accessories).
7. Claims and Queries
7.1 Any claim or query can be sent to Zegna at the following Customer Care address firstname.lastname@example.org.
9. Applicable Law and Jurisdiction
9.1 (including, without limitation, any dispute concerning the existence, validity and effectiveness of these Conditions) and all matters or issues collateral thereto shall be governed by Swiss Law, with the exclusion of the conflicts of law provisions and of the United Nations Convention on Contracts for the International Sale of Goods.
9.2 (including, without limitation, any dispute concerning the existence, validity and effectiveness of these Conditions) and all matters or issues collateral shall be submitted to the competent Swiss court of the place where Customer resides.