1. Acceptance of the general conditions of sale and closing
1.1 Ermenegildo Zegna (Hong Kong) Limited offers for sale on the Website the products to end consumers, namely, to persons who buy them for reasons unrelated to the activities, if any, carried by said persons for business, entrepreneurial or professional purposes (“Customer”). Ermenegildo Zegna (Hong Kong) Limited reserves therefore the right not to process orders placed by persons other than the "consumer" or, in any case, orders that are not consistent with its business policy.
1.2 The agreement executed between Ermenegildo Zegna (Hong Kong) Limited (hereinafter, “Zegna” or “Seller”) and Customer shall be deemed consummated upon acceptance of the order, including partial acceptance. by ZEGNA. If the order is not accepted by ZEGNA, ZEGNA shall immediately inform Customer thereof.
1.3 By placing an order in accordance with the envisaged modalities, and with the order form made available on the Website (hereinafter, the "Order"), Customer declares that it has read and understood all of the indications given during the purchase procedure, and that it accepts, in full, these general conditions (hereinafter, the "Conditions").
1.4 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.
2. How to buy the products
2.1 The products offered for sale by ZEGNA are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
It remains in any case understood that, since the images included in the product information sheet are provided for information purposes only and may not be representative of all of the specifications of the product, colours and sizes may differ on account of the differences in screens and systems used by Customers for accessing the Website).
2.2 Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). [Customer shall also ask ZEGNA if it wishes to receive the invoice for the purchased product.]
2.3 ZEGNA shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her double check such information and, if necessary, immediately report incorrect data, if any.
3. Price and Terms of payment
3.1 The prices indicated on the Website are inclusive of taxes and VAT, if applicable. Customer shall be informed in advance of shipping costs or fees, if any, through the Website.
3.2 The payments can be made only through bank card and the transaction will be processed through a secure server selected by ZEGNA.
3.3 Under no circumstances and at no stage of the payment process, the details of the bank card of Customer will be disclosed to ZEGNA because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in ZEGNA’s files, ZEGNA will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s bank card during the payment procedure.
4. Delivery of the products and relevant expenses
4.1 ZEGNA, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address indicated by the latter in the Order, at the cost specifically indicated in the Website before the Order is dispatched.
4.2 Customer may decide to personally collect the products, rather than having them dispatched to him/her, directly at one of the ZEGNA retail stores that have adhered to the “retail store direct delivery” project. A complete list of such retail stores can be found on the Website. In that case, Customer will receive an e-mail informing him/her that the product has arrived at the retail store and is ready for collection within twenty (20) business days from the date on which the email was received, upon exhibition of a copy of the order confirmation e-mail together with an identification document. Failure to collect the product within the time limit indicated above shall be treated as a free return of your order and Customer be entitled to obtain a full refund of the product(s). Since no payment can be made at the retail store therefore incurred, cash on delivery is not applicable to products purchased according to such procedure.
4.3 The delivery times indicated by ZEGNA hereunder or Shipping Lead Time are purely indicative. Any delay on such times, or partial deliveries of the product, shall not entitle Customer to reject the product and claim compensations or indemnities.
4.4 To receive the delivery of the products, the Customer (or an adult authorised by the Customer) shall sign the relevant receipt provided to him/her, having checked that:
4.4.1 the number of items delivered corresponds to the number indicated in the bill of parcels.
4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).
4.5 If there is a problem with your order, whether it is damaged or an item has not been received please let us know as soon as possible by contacting the Zegna Customer Care team by clicking here.
5. Right of withdrawal
5.1 Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without the need to give any explanation, within 30 (thirty) days from the date of receiving of the products.
5.2 Customer may exercise the right of withdrawal set forth in art. 5.1 above, by filling in the blanks the specific form made available in the packaging of the product to be given back (the "Withdrawal Form").
5.3 In the event of withdrawal, Customer shall dispatch the goods back to ZEGNA at his/her discretion, one of the following modalities:
5.3.1 Customer needs to call Zegna Customer Care Center to initiate the return requirement, and prepare the parcel per the guidance from Zegna Customer Care Center and pass to courier which assigned to them (redelivery is paid for by ZEGNA);
5.3.2 Send the product/s to the address offered by Zegna Customer Care Center means of the courier chosen by the Customer (by using a different courier than the one specified by Zegna you are responsible for the additional cost of redelivery); Related potential risks before arriving Zegna specified place will be token by customer.;
5.3.3 Redelivery to the address expressly referred to in the Withdrawal Form (the Customer will give back the product/s along with the Withdrawal Form and one identity document).
5.4 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:
- The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;
- The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to the ZEGNA retail store, shall be at the Customer's exclusive responsibility for the cases indicated under points 5.3.2 and 5.3.3. Therefore, if the product has been damaged during transit, ZEGNA shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled;
- ZEGNA accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to ZEGNA is processed according to one of the modalities indicated under points 5.3.2 and 5.3.3.
5.5 ZEGNA shall refund to Customer the whole amount already paid by the latter, including standard shipping costs that the same may have incurred in relation to the returned products (exclusive of any additional cost incurred as a result of a different and/or quicker typology of shipping and delivery) within seven (7) days from the date of the return product(s) received. Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund. ZEGNA may withhold the refund until the returned product is properly received by ZEGNA.
5.6 Once the products are received, ZEGNA will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, ZEGNA shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to ZEGNA.
5.7 In the event that the right of withdrawal is forfeited, ZEGNA shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.
6.1 All products sold by Zegna are covered by warranties following relevant applicable laws.
7. Claims and queries
7.1 Any claim or query can be sent to ZEGNA by calling Zegna Customer Care Center 800-961-801 or writing to the Customer Care (click here).
9. Applicable Law
9.1 The sale agreement under these Conditions and its performance are governed by the Laws of Hong Kong, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides.