FREE STANDARD SHIPPING AND RETURNS ON ALL ORDERS

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CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Shipping Information

Learn more about delivery methods, times, shipping costs and return policies on Zegna.com. 

 

Shipping Lead Time

    Courier delivery time depends on the shipping destination you selected:

    • Lead time to most of the areas in Hong Kong is between 1 to 3 working days since the order submitted through the Website has been successfully confirmed by Zegna;
    • Lead time to Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island is 3 to 5 working days since the order submitted through the Website has been successfully confirmed by Zegna.

     

Shipping Information 

    We will ship the product(s) in your order via courier service to the delivery address within territory of Hong Kong indicated by your order. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes. Courier will not make a delivery on Sunday and public holidays. And during spring festival, you may expect the longer lead time. Courier will always try to reach you but in case no succeed, Courier will contact Zegna Customer Care center and Zegna will handle the issue case by case based on the customer profile.

    You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website where you will be automatically redirected to the courier website.

In-store Collections

    You may choose to collect the products in your order from one of our boutique stores located in Hong Kong that have adhered to the “retail store direct delivery” project* during the store's normal opening hours.

    If you are collecting the products in person, you will need to show the boutique store a copy of your order confirmation email sent by Zegna and a valid and original identification document (i.e., your unexpired passport or ID Card).

    If you have authorized another person to collect the products on your behalf, this person will need to present:

    • a copy of your order confirmation email sent by Zegna;
    • a copy of your valid identification document (i.e., a copy of your unexpired passport or ID Card);
    • an original copy of the authorized person's valid identification document;
    • a simple letter of authorization from you, stating that you authorize that person to collect the product(s) on your behalf.

     

    We will hold the products you ordered at the store for twenty (20) calendar days since the product has arrived at the store and informing you by email.

    If these products are not collected within these twenty (20) calendar days, the boutique store will generate the return procedure and we will also notify you by email. When this occurs, this shall be treated as a free return of your order and we shall provide you with a full refund for the product(s).

    Please note that in case of In-store collection orders, the boutique store cannot deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store indicated by your order only.

    *In- Store Collection Stores/Retail Store Direct Delivery:

    All boutique stores located in Hong Kong except for HK International Airport store, Outlet store and Underwear Corner are available to offer the In-Store Collection service. You are warmly welcome to access www.zegna.hk for detail boutique information obtaining.

Learn more about delivery methods, times, shipping costs and return policies on Zegna.com. 

 

STANDARD 3-7 working days

FREE

EXPRESS 3-4 working days

$20

Pick Up in Store WITHIN 20 CALENDAR DAYS

FREE

RETURNS WITHIN 30 CALENDAR DAYS

FREE

Shipping Information

    We will ship the product(s) in your order via UPS® courier to the delivery address in the United States of America. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes, and we will only deliver on normal working days/hours (not on weekends or public holidays).

    The courier will make three (3) delivery attempts to deliver the package and obtain a signature. The frequency is three (3) consecutive attempts one each day. After the 3rd attempt we will bring the package to the UPS® customer counter. A post card will be sent informing that the package must be picked up at the customer counter within 7 days or the package will be returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    If the customer has UPS My Choice®, or the package is being delivered to an area that has Access Points, after first delivery attempt made to your given address courier will drop off the package to an access point, and the customer will have 7 days to pick the package up from the access point before it is returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website, where you will be automatically redirected to the UPS website.

In-store Collection

    You may choose to collect the products in your order from one of our boutiques located in USA, during the store's normal opening hours.

    We do not charge you for standard delivery when you have chosen to collect the products from one of our boutiques.

    If you are collecting the products in person, you will need to show the boutique a copy of your order confirmation email and a valid identification document (i.e., your unexpired passport or driver’s license).

    If you have authorized another person to collect the products on your behalf, this person will need to present:

    • a copy of your order confirmation email;
    • a copy of your valid identification document (i.e., a copy of your unexpired passport or driver’s license);
    • the authorized person's valid identification document; and
    • a  simple letter of authorization from you, stating that you authorize that person to collect your products on your behalf.

    We will hold the products you ordered at the store for twenty (20) calendar days.

    If these products are not collected within these twenty (20) calendar days, the boutique will return the products to the warehouse and we will notify you. When this occurs, this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    Please note that in case of In-store collection orders, the boutique cannot deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.

    Please find below the list of the stores in which you can pick up your order:

    Aspen

    211 South Galena Street
    Aspen, CO 81611
    T: 970-544-4989

     

    Atlanta

    3393 Peachtree Road NE

    Atlanta, GA 30326
    T: 404-736-1010

     

    Las Vegas City Center

    The Shops at Crystals

    3720 Las Vegas Blvd. South
    Suite 156 and 256
    Las Vegas, NV 89158
    T: 702-891-8726

    Chicago

    645 N. Michigan Avenue

    Chicago, IL 60611
    T: 312-867-3040

     

    Costa Mesa

    South Coast Plaza

    3333 Bristol Street
    Costa Mesa, CA 92626
    T: 714-444-1534

     

    Dallas

    46A Highland Park Village

    Dallas, TX 75205
    T: 214-559-4842

     

    Houston

    5015 Westheimer Road

    Suite 2206
    Houston, TX 77056
    T: 713-960-0159

     

    King of Prussia

    160 N. Gulph Road

    Suite 1219
    King of Prussia, PA 19406
    T: 610-337-2813

     

    Boston

    100 Huntington Avenue

    Suite D019A
    Boston, MA 02116
    T: 617-262-0099

     

    Manhasset

    Americana Manhasset

    2024 Northern Blvd.
    Manhasset, NY 11030
    T: 516-627-1934

     

    Miami Bal Harbour

    9700 Collins Avenue

    Suite 138
    Bal Harbour, FL 33154
    T: 305-865-8652

     

    Miami Design District

    132 NE 39th Street

    Miami FL, 33137
    T: 305-576-0179

     

    New York-Brookfield place

    Three World Financial Center

    200 Vesey Street
    Suite 198
    New York, NY 10281
    T: 212-498-9196

     

    Beverly Hills

    337 North Rodeo Drive

    Beverly Hills, CA 90210
    T: 310-247-8827

     

    Palo Alto

    Stanford Shopping Center

    180 El Camino Real
    Palo Alto, CA 94304
    T: 650-325-2961

     

    Tyson

    1776M International Drive

    McLean, VA 22102
    T: 703-714-7332

     

    New York – 57th Street

    4 West 57th Street

    New York, NY 10019
    T: 212-421-4488