Learn more about delivery methods, times, shipping costs and return policies on Zegna.com. 

 

Standard 1-3 working days

Free

Pick Up in Store within 20 calendar days

Free

Returns within 30 calendar days

Free

Shipping Information

We will ship the product(s) in your order via UPS® courier to the delivery address in the United States of America. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes, and we will only deliver on normal working days/hours (not on weekends or public holidays).

The courier will make three (3) delivery attempts to deliver the package and obtain a signature. The frequency is three (3) consecutive attempts one each day. After the 3rd attempt we will bring the package to the UPS® customer counter. A post card will be sent informing that the package must be picked up at the customer counter within 7 days or the package will be returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

If the customer has UPS My Choice®, or the package is being delivered to an area that has Access Points, after first delivery attempt made to your given address courier will drop off the package to an access point, and the customer will have 7 days to pick the package up from the access point before it is returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website, where you will be automatically redirected to the UPS website.

In-store Collection

You may choose to collect the products in your order from one of our boutiques located in USA, during the store's normal opening hours.

We do not charge you for standard delivery when you have chosen to collect the products from one of our boutiques.

If you are collecting the products in person, you will need to show the boutique a copy of your order confirmation email and a valid identification document (i.e., your unexpired passport or driver’s license).

If you have authorized another person to collect the products on your behalf, this person will need to present:

  • a copy of your order confirmation email;
  • a copy of your valid identification document (i.e., a copy of your unexpired passport or driver’s license);
  • the authorized person's valid identification document; and
  • a  simple letter of authorization from you, stating that you authorize that person to collect your products on your behalf.

We will hold the products you ordered at the store for twenty (20) calendar days.

If these products are not collected within these twenty (20) calendar days, the boutique will return the products to the warehouse and we will notify you. When this occurs, this shall be treated as a free return of your order and we shall provide you with a refund for these products.

Please note that in case of In-store collection orders, the boutique cannot deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.

Please find below the list of the stores in which you can pick up your order:

Aspen

211 South Galena Street
Aspen, CO 81611
T: 970-544-4989

 

Atlanta

3393 Peachtree Road NE

Atlanta, GA 30326
T: 404-736-1010

 

Las Vegas City Center

The Shops at Crystals

3720 Las Vegas Blvd. South
Suite 156 and 256
Las Vegas, NV 89158
T: 702-891-8726

Chicago

645 N. Michigan Avenue

Chicago, IL 60611
T: 312-867-3040

 

Costa Mesa

South Coast Plaza

3333 Bristol Street
Costa Mesa, CA 92626
T: 714-444-1534

 

Dallas

46A Highland Park Village

Dallas, TX 75205
T: 214-559-4842

 

Houston

5015 Westheimer Road

Suite 2206
Houston, TX 77056
T: 713-960-0159

 

King of Prussia

160 N. Gulph Road

Suite 1219
King of Prussia, PA 19406
T: 610-337-2813

 

Boston

100 Huntington Avenue

Suite D019A
Boston, MA 02116
T: 617-262-0099

 

Manhasset

Americana Manhasset

2024 Northern Blvd.
Manhasset, NY 11030
T: 516-627-1934

 

Miami Bal Harbour

9700 Collins Avenue

Suite 138
Bal Harbour, FL 33154
T: 305-865-8652

 

Miami Design District

132 NE 39th Street

Miami FL, 33137
T: 305-576-0179

 

New York-Brookfield place

Three World Financial Center

200 Vesey Street
Suite 198
New York, NY 10281
T: 212-498-9196

 

Beverly Hills

337 North Rodeo Drive

Beverly Hills, CA 90210
T: 310-247-8827

 

Palo Alto

Stanford Shopping Center

180 El Camino Real
Palo Alto, CA 94304
T: 650-325-2961

 

Tyson

1776M International Drive

McLean, VA 22102
T: 703-714-7332

 

New York – 57th Street

4 West 57th Street

New York, NY 10019
T: 212-421-4488

GIFTING CUT OFF DATES

Place your order by the 16th of December if you want to make sure it arrives before wrapping day (December 24).