STANDARD SHIPPING IS FREE ON EVERY ORDER WHEN LOGGED IN AS A ZEGNA MEMBER

Japan | Change Language
Menu

CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Shipping Information

Learn more about delivery methods, times, shipping costs and return policies on Zegna.com. 

 

Standard shipping within 3-7 working days

JPY600 excluding Tax

Shipping Information

    We will ship the product(s) in your order via Sagawa Delivery Company to the delivery address in Japan. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes.

    The courier will make three (3) delivery attempts to deliver the package and obtain a signature.

    The frequency is three (3) attempts on consecutive days. After the 3rd attempt we will bring the package to the counter of branch of Sagawa Delivery Company nearby. An absence notice will be placed in your mailbox informing that the package must be picked up at the customer counter within 1 week from the date of 1st delivery attempt or the package will be returned to us and we will process the return. When this occurs, we will notify you and this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website, where you will be automatically redirected to the website of Sagawa Delivery Company.

    The link to check your order is: http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

In-store Collection

    Complementary delivery if registered to the website or in case of Instore collection at one of our Zegna Stores listed below.

    You may choose to collect the products in your order from one of our Zegna stores during store's normal opening hours.

    We do not charge you for standard delivery when you have chosen to collect the products from Zegna store.

    If you are collecting the products in person, you will need to show the boutique a copy of your order confirmation email and a valid identification document (i.e., your unexpired passport or driver’s license).

    If you have authorized another person to collect the products on your behalf, this person will need to present:

    • a copy of your order confirmation email;
    • a copy of your valid identification document (i.e., a copy of your unexpired passport or driver’s license);
    • the authorized person's valid identification document;
    • a simple letter of authorization from you, stating that you authorize that person to collect your products on your behalf.

    We will hold the products you ordered at the store for twenty (20) calendar days.

    If these products are not collected within these twenty (20) calendar days, we will notify you by email. When this occurs, this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    Please note that in case of In-store collection orders, the store cannot deliver or arrange delivery to a different or additional address.

    Please find below a list of stores from which you can pick up your order:

     

    Ermenegildo Zegna Ginza Global Store
    Zegna Ginza Building
    2-6-16 Ginza, Chuo-ku, Tokyo

     

    Ermenegildo Zegna Osaka Global Store
    1-6-18 Shinsaibashi-suji, Chuo-ku, Osaka-shi, Osaka

     

    Ermenegildo Zegna Marunouchi Store
    1-10-1 Yurakucho, Chiyoda-ku, Tokyo

     

    Ermenegildo Zegna Marui Imai Sapporo Store
    Ichijo Bldg. 5F, Marui Imai Sapporo Main Store
    2-11 Minami Ichijyo Nishi, Chuo-ku, Sapporo, Hokkaido

     

    Ermenegildo Zegna Seibu Ikebukuro
    5F SEIBU IKEBUKURO
    1-28-1 Minami Ikebukuro, Toshima-ku, Tokyo

     

    Ermenegildo Zegna Matsuzakaya Nagoya
    2F North Bldg., Matsuzakaya Nagoya
    3-16-1 Sakae, Naka-ku, Nagoya-shi, Aichi

     

    Ermenegildo Zegna Seibu Shibuya
    B Bldg. 6F SEIBU SHIBUYA
    21-1 Udagawa-cho, Shibuya-ku, Tokyo

     

    Ermenegildo Zegna Daimaru Kyoto
    5F Daimaru Kyoto
    79 Shijo Street Takakura Nishiiri, Tachiurinishimachi,
    Shimogyo-ku, Kyoto-shi, Kyoto

     

    Ermenegildo Zegna Sogo Yokohama
    5F SOGO YOKOHAMA
    2-18-1 Takashima, Nishi-ku, Yokohama-shi, Kanagawa

     

    Ermenegildo Zegna Hankyu Men's Osaka
    3F Hankyu Men's Osaka
    7-10 Kakuda-cho, Kitaku, Osaka-shi, Osaka

     

    Ermenegildo Zegna Nihombashi Mitsukoshi
    2F Nihombashi Mitsukoshi Main Store
    1-4-1 Nihombashimuromachi, Chuo-ku, Tokyo

     

    Ermenegildo Zegna Daimaru Kobe
    6F Daimaru Kobe
    40 Akashimachi, Chuo-ku, Kobe-shi, Hyogo

     

    Ermenegildo Zegna Isetan Shinjuku store
    34F Men's Bldg., ISETAN Shinjuku store
    3-14-1 Shinjuku, Shinjuku-ku, Tokyo

     

    Ermenegildo ZegnaTenmaya Okayama shop
    4F Tenmaya Okayama
    2-1-1 Omote-cho, Kita-ku, Okayama-shi, Okayama

     

    Ermenegildo Zegna Hankyu Men's Tokyo
    3F HANKYU MEN'S TOKYO
    2-5-1 Yurakucho, Chiyoda-ku, Tokyo

     

    Ermenegildo ZegnaFukuya Hatchobori
    3F Fukuya Hatchobori Main Sore
    6-26 Ebisu-cho, Naka-ku, Hiroshima-shi, Hiroshima

     

    Ermenegildo Zegna Takashimaya Shinjuku Store
    5F TAKASHIMAYA Shinjuku Store
    5-24-2 Sendagaya, Shibuya-ku, Tokyo

     

    Ermenegildo Zegna Daimaru Fukuoka Tenjin
    Main Bldg. 4F Daimaru Fukuoka Tenjin
    1-4-1 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka

     

    Ermenegildo Zegna Takashimaya Nihombashi Store
    6F TAKASHIMAYA Nihombashi Store
    2-4-1 Nihombashi, Chuo-ku, Tokyo

     

    Ermenegildo Zegna Iwataya
    5F Main Bldg. IWATAYA
    2-5-35 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka