The products marketed on the www.zegna.com website (hereinafter, the “Website”) are sold and invoiced by Ermenegildo Zegna H.m.b.H. a company having its registered office in Kohlmarkt 8-10, 1010 Wien, Austria, VAT number ATU 14280703 (“Zegna”)
For any information on purchase orders, deliveries and, more in general, purchases, please contact Zegna customer care at the following addresses:
- Email at firstname.lastname@example.org.
- telephone 08000706232 – from 9am to 9pm
1. Acceptance of the general conditions of sale and closing
1.1 ZEGNA offers for sale on the Website the products to end consumers, namely, to persons who buy them for purposes that are predominantly outside its trade or business in accordance with section 1 Consumer Protection Act (KSchG) (“Customer”). ZEGNA reserves therefore the right not to process orders placed by persons other than the "consumer".
1.2 The agreement executed between ZEGNA (hereinafter also the “Seller”) and Customer shall be deemed consummated upon acceptance of the order, including partial acceptance, by ZEGNA. If the order is not accepted by ZEGNA, ZEGNA shall immediately inform Customer thereof.
1.3 By placing an order in accordance with the envisaged modalities, and with the order form made available on the Website (hereinafter, the "Order"), Customer declares that it has read and understood all of the indications given during the purchase procedure, and the same shall accept, in full, these general conditions (hereinafter, the "Conditions").
1.4 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.
2. How to buy the products
2.1 The products offered for sale by ZEGNA are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.
It remains in any case understood that, since the images included in the product information sheet are provided for information purposes only and may not be representative of all of the specifications of the product, colours and sizes may differ on account of the differences in screens and systems used by customers for accessing the Website.
2.2 Customer can place an order by duly filling-in the order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen). Customer may correct any errors before placing the order by correcting the input within the order form. Customer shall ask ZEGNA if it wishes to receive the invoice for the purchased product.
2.3 ZEGNA shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a short description of the conditions of purchase, as provided for by the applicable legislation, as well as the information entered by Customer into the Order form, to enable him/her double check such information and, if necessary, immediately report incorrect data, if any.
3. Price and Terms of payment
3.1 The prices indicated on the Website are inclusive of taxes and VAT. Customer shall be informed in advance of shipping costs or fees, if any, through the Website.
3.2 The payments can be made only through credit card and PayPal and the transaction will be processed through a secure server selected by ZEGNA.
3.3 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to ZEGNA because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in ZEGNA’s files, ZEGNA will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.
4. Delivery of the products and relevant expenses
4.1 ZEGNA, its suppliers and its logistics service providers shall deliver the products purchased by Customer at the address indicated in the Order, at the cost specifically indicated in the Website or during the ordering process before the Order is dispatched.
4.2 Customer may decide to personally collect the products, rather than having them dispatched to him/her, directly at one of the ZEGNA retail stores that have adhered to the “retail store direct delivery” project. A complete list of such retail stores can be found on the Website. In that case, Customer will receive an e-mail informing him/her that the product has arrived at the retail store and is ready for collection within 20 (twenty) days from the date on which the email was received, upon exhibition of a copy of the aforesaid e-mail together with an identity document. Failure to collect the product within the time limit indicated in the agreement shall result in the purchase agreement be automatically terminated and Customer be entitled to obtain a full refund of the price. Since no payment can be made at the retail store, cash on delivery is not applicable to products purchased according to such procedure.
4.3 Any delay on delivery times shall not entitle Customer to reject the product and claim compensations or indemnities.
5. Right of withdrawal
5.1 Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without the need to give any explanation, within 30 (thirty) days from the date of delivery of the products.
5.2 Customer may exercise the right of withdrawal set forth in art. 5.1 above, by filling in the blanks the specific form made available in the packaging of the product to be given back (the "Withdrawal Form") or in any case informing ZEGNA in writing of this intention.
5.3 In the event of withdrawal, Customer shall dispatch the goods back to ZEGNA within 30 (thirty) days from the date on which the above notice was submitted, following one of the following modalities:
5.3.1 Send the product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier indicated by ZEGNA in the Withdrawal Form (such means of redelivery is on ZEGNA's exclusive cost);
5.3.2 Send of the product/s to be given back to the address expressly referred to in the Withdrawal Form by means of the courier chosen by the Client (in such event, the costs for the redelivery will be on the Client's exclusive account);
5.3.3 Redelivery in person to the shop address expressly referred to in the Withdrawal Form (the Client will give back the product/s along with the Withdrawal Form and one identity document).
5.4 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:
- The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;
5.5 ZEGNA shall refund to Customer the whole amount already paid by the latter, including standard shipping costs that the same may have incurred in relation to the returned products (exclusive of any additional cost incurred as a result of a different and/or quicker typology of shipping and delivery) within 14 (fourteen) days from the date of the withdrawal. Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund. ZEGNA may withhold the refund until the returned product is properly received by ZEGNA or until Customer demonstrates that the product has been correctly returned, whichever is earlier.
5.6 Once the products are received, ZEGNA will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, ZEGNA shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to ZEGNA.
5.7 In the event that the right of withdrawal is forfeited, ZEGNA shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.
All products sold by ZEGNA are covered by a 24 (twenty-four) month as per the applicable laws.
7. Claims and queries
7.1 Any claim or query can be sent to ZEGNA at the following Customer Care e-mail address email@example.com
9. Applicable Law
9.1 The sale agreement under these Conditions and its performance are governed by Austrian Law, without giving effect to the conflicts of law provisions thereof or the United Nations Convention on Contracts for the International Sale of Goods. Any dispute that may arise out of or in relation to the agreement shall be submitted to the competent court of the place where Customer resides.
9.2 Please note that also the European Commission manages an Online Dispute Resolution platform (“ODR” platform), available at http://ec.europa.eu/odr/ dedicated to helping consumers and traders resolve their disputes out-of-court, including cross-border disputes. You may use the ODR platform for resolving any disputes with ZEGNA.