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CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Returns & Refunds

Returns

Subject to the Terms and Conditions provided, you are entitled to return products within thirty (30) calendar days from receipt for full price product and fifteen (15) calendar days from receipt for sale product.

To Process a return, just follow these simple steps:

1. Make sure the products have not been used, worn, washed, altered or damaged and that they have the identification tag with the disposable seal still attached.

2) Returned items must be accompanied with the original receipt which was included in the package sent to you.

3) Please contact our Customer Care via phone 844 60ZEGNA (844 -609-3462) or by email customer.care@zegna.com. to request the pre-paid return label.

4) The customer care will send you the pre-paid label by email. Then prepare the package and apply the pre-paid UPS® shipping label on the box over the previous delivery information. The package can be given to UPS® in one of three (3) ways or can be brought to a Zegna Boutique.

a. The return shipment can be given to any UPS® driver free of charge;

b. A return shipment can be dropped off to a UPS Store®, drop box, customer center, any Office Depot® or Staples® location, or any authorized UPS® shipping outlet free of charge;

c. Schedule a pick up online at ups.com or call 1-800-PICK-UPS® (742-5877). A charge will be assessed for this service at time pick up is made.

Please note the following in respect to returns:

  • The products should not have been used, worn, washed, altered or damaged;
  • Only Ermenegildo Zegna has the right to determine whether products are in their original condition;
  • The identification tag with the disposable seal should still be attached to the products;
  • The products should be returned in their original packaging.

Please note that we are unable to accept returns of the following products:

  1. Sealed products that were opened following delivery, where return of such products is unsuitable for health or hygiene reasons (for example, underwear and fragrances);
  2. Products that are personalized or made to your specifications; or
  3. Products that have become inseparably mixed with other items after delivery.

All returned products will be checked by Ermenegildo Zegna, within five (5) working days from the time we receive the parcel and send you an email confirming acceptance of the returned products and the refund due to you. In the case of a denied return our customer service will notify you of the reason and the package will be returned to you. Please note that various payment providers have different processing times for refunds and it may take a number of working days for refunds to be processed back to your original form of payment.

Returns must be sent from the same country in which your order was placed. We will not be able to accept returns from different countries.

We do not accept exchanges or provide refunds for purchases made in Ermenegildo Zegna stores via this return process. All purchases made in an Ermenegildo Zegna Store should be returned to one of our stores.

If you prefer, you may return products using a courier of your choice. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for returned products during delivery when you arrange shipping yourself.

Ship returns to:

Rodair International Ltd.
Mississauga, ON 
L5T 2S7 Canada

(You can find this address also on pre-paid label and on return form).