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CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Returns & Refunds

Returns

Subject to the Terms and Conditions provided, you are entitled to return products if you change your mind within thirty (30) calendar days from receipt.

We will collect returns from your home, work or other address for free.

To process a return, just follow these simple steps:

1. Make sure the products have not been used, worn, washed, altered or damaged and that the identification tag with the disposable seal is still attached.

2. Returned items must be accompanied by a return form and the original receipt included in the package sent to you.

3. Prepare the package and stick the pre-paid DHL shipping label on the box over the previous delivery information. This pre-paid shipping label was included in the package when it was originally sent to you.

Call DHL and arrange a suitable date and address: our courier will collect the package from wherever you wish. To book your return, telephone DHL on 840 103 000 (if you are calling from a local telephone number only) between 07:00 and 19:00, during working days only, or telephone 00420 220 300 111 (if you are calling from an international telephone number only) between 07:00 and 19:00, during working days only.

Please note the following in respect to returns:

The products should not have been used, worn, washed, altered or damaged. Only Ermenegildo Zegna has the right to determine whether products are in their original condition.

The identification tag with the disposable seal should still be attached to the products.

The products should be returned in their original packaging.

Please note that we are unable to accept returns of the following products:

1. Sealed products that were opened following delivery, where return of such products is unsuitable for health or hygiene reasons (for example, underwear and fragrances);

2. Products that are personalized or made to your specifications; or

3. Products that have become inseparably mixed with other items after delivery.

All returned products will be checked by Ermenegildo Zegna within five (5) working days from the time we receive the parcel. We will send you an email confirming acceptance of the returned products and the refund due to you. In the case of a denied return our customer service will notify you of the reason and the package will be returned to you. Please note that various payment providers have different processing times for refunds and it may take a number of working days for refunds to be processed back to your original form of payment.

Returns must be sent from the same country in which your order was placed. We will not be able to accept returns from different countries.

If you prefer, you may return products using a courier of your choice. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for returned products during delivery when you arrange shipping yourself.

Ship returns to:

EZI SPA

Via Dante Alighieri, 32
28060 San Pietro Mosezzo
(NO) – Italia

You can find this address also on the pre-paid shipping label and on the return form.


Refunds

After our warehouse has received your return and verified that all of the above conditions have been met, you will receive an email confirming acceptance of the return.

Receipt of refund will depend on the policies of the credit card company used to purchase the product.

The date of the refund will coincide with the date of the original payment, so you will not incur interest fees.