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Terms & Conditions Site

Products for sale through www. zegna.com (hereinafter the "Site") are sold and invoiced by the company Operadora Roez, S.A. de C.V. (hereinafter "Zegna"), a capital stock company incorporated pursuant to the laws of the United Mexican States with domicile at Monte Pelvoux 220, Piso 5, Colonia Lomas de Chapultepec IV Sección, Delegación Miguel Hidalgo, C.P. 11000, Ciudad de México, México.

For any information related to purchase orders, shipments and, in general, to the purchased products, you may contact the Zegna's customer service through the following contact:

Email us 

  • Calling 01.800.123.0417

Welcome to the web page www.zegna.com (the "Site"), owned by Ermenegildo Zegna Holditalia S.p.A. – with legal domicile at via Roma 99/100 13835 Trivero (BI) ("Zegna"). Site shall mean also all the eventual sub-domains.

The access to and the use of the Site imply that User has read, acknowledged and agreed with these General Conditions for the Use of the Site. If User does not agree, fully or partially, with the General Conditions for the Use of the Site, please do not use or enter to it. User shall mean any person who uses the Site in any way whatsoever.

1. Intellectual property rights

The contents included or in any way referred to in the Site, including without limitation works, images, photographs, dialogues, music, sounds, videos, documents, drawings, shapes, logos, menus, graphics, colors, schemes, instruments, characters and the design of the Site, diagrams, layout, methods, process, functions, software and any other material or element which is part of the Site, are protected by copyright and any other intellectual property right of Zegna or of third parties hired by the latter or persons related to it. It is forbidden the total or partial reproduction of the Site and its contents in any way without the express and written consent of Zegna.

The User is only authorized to view the Site and its contents in order to be the beneficiary of the services and goods traded or offered through it. Moreover, the User is authorized to perform any acts of temporary reproduction that do not have an economic value themselves, that are considered as transitory and accessory, or are integral and necessary for the visualization and the correct use of the Site and its contents, as well as all the other browsing operations of the Site which are performed solely for its lawful use. User is not authorized to perform any reproduction, in any support, of all or a part of the Site and its contents. Any reproduction activity must be authorized, in each case, in writing by Zegna or, as the case may be, by the authors of each work included in the Site. Such reproduction activities must be performed for licit purposes and respecting the author rights and any other intellectual property rights of Zegna and of the authors of each work included in the Site. The authors of each work published in the Site have, at all times, the right to claim the authorship of their works and to challenge any deformation, mutilation or modification to the same, including any act that may damage the same and may affects their honor and reputation. User undertakes to respect the copyrights of the artists who have decided to publish their works in the Site. Moreover, User will not be authorized, in any case, to use, under any form or modality, the contents of the Site and the works protected by copyrights and any other intellectual property right. The alteration or modification of the contents and the protected works without Zegna´s written consent or, in its case, of the corresponding author, is forbidden.

2. Trademarks and domains

All the trademarks and distinctive signs included within the Site, including those identifying each product, are the exclusive property of the corporate group to which Zegna belongs (the "Zegna Group"). The Zegna Group has the faculty to use on an exclusive basis said trademarks and signs. In view the foregoing, any unauthorized or non-permitted use and/or any use not performed in compliance with the law, is expressly forbidden and shall have legal consequences. It is strictly forbidden to use said trademarks and any other distinctive sign included within the Site in order to obtain unlawfully, even indirectly, any benefit from the distinctive nature or the fame of the trademarks of the Zegna Group or in any way that may adversely affect them, their owners or third parties.

The domain zegna.com, as well as all its different variations and subdomains, are owned by the Zegna Group. The use of the aforementioned domain, even indirectly, is forbidden without the written authorization of its owners. 

customer.care@zegna.com

3. Links to other web sites and third parties' links to the Site

The Site may include links of hypertexts (the "links") to other web sites which have no connection with the Site. Such links are only included for the convenience or usefulness of the User. No person of the Zegna Group controls or monitors the aforementioned web sites nor grants any guarantee regarding their contents or the administration of data within the same. User will be, at any time, the only responsible for the use of said links. User must read carefully the conditions for the use of other browsed sites and the corresponding privacy policies since these General Conditions for the Use of the Site and the Privacy Policy refer only to the Site.

On the other hand, the activation of links to the Site in third parties' sites, will only be possible with the prior consent and authorization of Zegna and may be requested by sending an e-mail to this address click here . The activation of non-authorized links will entitle Zegna to act for the immediate deactivation of illegitimate links and for the eventual sanction of the respective commercial practice or act of unfair competition or action which adversely affect the good name or fame of Zegna, of its products and of the companies of its group. It is forbidden the activation of deep hypertext links (such as deep frames or deep links) to the Site and the non-authorized use of mega-tags.

4. Contents

The access, use and browsing within the Site are activities which may be freely performed by the Users only for personal purposes and in no event they may be performed for commercial, business or professional purposes. User shall access, use and browse through the Site with full knowledge of these General Conditions for the Use of the Site and therefore, no person of the Zegna Group may be considered responsible for the use of the Site by the User.

In view of the foregoing, if any activity performed or arising from the use of the Site causes a damage to the electronic equipment of the User or any loss of the data contained therein, User acknowledges that no person of the Zegna Group will be held responsible, except in case of fraud of negligence of the same.

Zegna does not guarantee that the access, use and browsing within the Site will be available at any time or without interruptions. In view of the foregoing, no person of the Zegna Group will be responsible for eventual damages and/or losses arising from the inability to access to the services and/or contents of the Site or for the interruption of the service, the cancelation of the contents, network-related problems, problems related to providers of services required for the use of the Site, non-authorized accesses, data alterations or failure and/or malfunction of electronic devices of the User.

Zegna has taken all the reasonable measures in order to prevent the publication in the Site of contents and images that may be considered as offensive of decorum, human rights or the dignity of persons, under any form and expression. If said contents are considered offensive of religious or ethical susceptibility or dignity, the affected User may notify said situation to Zegna (by sending an e-mail to the following address [click here]. Notwithstanding the foregoing, Zegna informs the User that access or use of content considered as prejudicial or offensive by the latter, if any, will be performed under his/her sole discretion and under his/her own responsibility.

Zegna has taken all the measures for the information included within the Site to be accurate, complete and updated, however, should an User find any inaccuracy or lack of updating in the information included within the Site, please communicate said situation to Zegna to the following address [click here]. The User acknowledges that the contents may include inaccuracies or mistakes and that Zegna and its representatives will not be responsible therefor.

All the contents and information included in the Site will be subject to modifications at any time without prior notification by Zegna. Zegna and its representatives do not guarantee that the contents and information is accurate, complete or suitable for any purpose.

Zegna will not be responsible for the non-compliance of these General Conditions for the Use of the Site when said non-compliance or delay in fulfillment arises from unforeseeable circumstance or force majeure pursuant to the applicable laws.

5. Privacy Policy

The Privacy Policy of Zegna will be applicable to the use of the Site, as well as to the collection and treatment of the personal data of the User for the use of any information or service available through the Site.

6. Language

These General Conditions for the Use of the Site have been drafted in Spanish and English. In case of any conflict, the Spanish version will prevail.

7. Applicable law and dispute resolution

These General Conditions for the Use of the Site are governed by the Italian law. In case of any dispute arising from the General Conditions for the Use of the Site between Zegna and the User, they may submit such dispute to board for Alternative Dispute online Resolution of the Chamber of Commerce of Milan (organismo de Resolución Alternativa de Conflictos online de la Cámara de Comercio de Milán) www.risolvionline.com).

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These General Conditions for the Use of the Site may be updated or modified by Zegna from time to time. Said modifications will be effective as from their publication on the Site, therefore Users are advised to read these General Conditions for the Use of the Site before using the Site.

Date of last update: 29.04.2016